United Airlines’ economy class experience is under fire once again as passengers voice their frustrations over cramped seating, inadequate service, and lackluster meals. Despite claims of improvements, a recent analysis reveals that flying with this major airline may still not be worth the cost.

Travelers have long complained about United’s notorious reputation for flight cancellations and delays, particularly in economy class. The seating arrangements are a major concern, with configurations that leave little room for comfort. On the Boeing 787 Dreamliner, passengers are squeezed into a 3-3-3 layout, with seats only 17.3 inches wide and a meager 3 inches of recline. Other aircraft, like the Boeing 737, offer similarly tight spaces, leaving many feeling cramped and uncomfortable.

Meal service is another area where United falls short. Passengers receive a small snack pack and a choice of two main dishes, but the quality is often described as mediocre at best. Alcoholic beverages are not complimentary, and the overall dining experience lacks variety.

In-flight entertainment, while extensive, comes with its own drawbacks. Passengers receive low-quality earbuds and on older aircraft, Bluetooth connectivity is nonexistent. Wi-Fi is available, but streaming is not an option without incurring additional charges.

Customer service also remains a mixed bag, with reports of unhelpful staff adding to the dissatisfaction. With an average rating of just 3.0 out of 5.0 on TripAdvisor, it’s clear that many passengers are not impressed.

As United Airlines continues to grapple with its economy class reputation, travelers are left questioning whether it’s worth the price tag, especially when competitors like Delta and Alaska Airlines offer superior experiences. The verdict? For many, flying United’s economy class may still be a gamble not worth taking.